Oliva helps companies support high-performing, healthy teams through real-time access to mental health care, wellbeing coaching, manager support, and team development experiences.

We blend human care and intelligent tools—empowering employees to grow, reset, and thrive at work. Whether it’s coaching for self-doubt, therapy for burnout, or expert-designed sessions to strengthen team dynamics, Oliva helps people feel better and do better.

We're backed by Europe’s top VCs and angel investors and trusted by some of the continent’s most forward-thinking companies. Now, we’re looking for a Care Operations Manager to help us scale our care delivery while maintaining an exceptional standard of quality, safety, and impact.

The role:

This isn’t just about operations—it’s about shaping the future of how care is delivered across a growing range of services, from therapy to wellbeing coaching to team experiences.

You’ll sit at the heart of Oliva’s Care team, taking full accountability for our care operations infrastructure—ensuring systems are scalable, compliant, and user-centric, while enabling our Mental Health and Wellbeing Professionals (MHPs/MWPs) to deliver impactful care efficiently.

You´ll make an impact in the following areas:

CareOps Strategy & Execution 

• Designing and owning a scalable, efficient care operations framework aligned with our blended care model
• Implementing reliable systems for practitioner onboarding, matching, performance, and delivery
• Collaborating cross-functionally to shape care strategy and bring new service lines to life

• Managing the recruitment, retention, performance, and satisfaction of our global care pool
• Ensuring the right mix of skills, languages, and specialties to meet client demand and care quality standards

Day to Day Operations 

• Ensuring smooth day-to-day running of CareOps, including response SLAs, quality of delivery, and admin escalations
• Continuously improving workflows and systems to support practitioner success and user satisfaction

Supervision, Training & Development 

• Leading the development and optimisation of our supervision framework
• Ensuring training is outcome-focused, ROI-positive, and responsive to real care needs

Risk & Safeguarding 

• Acting as the main escalation point for urgent clinical situations and live risk events (rare, but critical)
• Maintaining up-to-date safeguarding policies across markets and ensuring compliance with relevant standards

Product Collaboration

• Providing clinical and operational input into product development
• Ensuring our digital care model is embedded in tools that drive engagement, outcomes, and scale

Success looks like:

• Maintain high user and provider satisfaction 
• Ensure a sustainable cost-per-care-interaction 
• Keep our matching success 
• Monitor that the admin SLAs are consistently met
• A right-sized, high-performing care pool with low attrition
• Zero incidents of non-compliance
• Positive feedback from care team, clients, and internal stakeholders

What you need to be successful:

• Have at least 8–10 years of clinical experience including supervision
• Have proven experience leading and scaling clinical teams
• Experience working in a technology startup environment 
• Previously worked on product development projects along side software engineers 
• Have significant experience managing multi-specialty clinical teams with varying levels of seniority
• Pride yourself on building highly reliable and scalable operational processes
• Communicate effectively with everyone from board members and investors to internal teams
• Have an entrepreneurial mindset and don’t shy away from rolling up your sleeves when needed
• Thrive in a rapidly changing, high-growth environment—and help others do the same
• Balance empathy with efficiency—driven by both quality care and operational excellence
• Have experience managing care operations, clinician networks, or service delivery in a mental health or wellbeing setting
• Understand how to scale systems in fast-growing, regulated environments
• Are confident managing risk and safeguarding policies across multiple regions
• Can lead a team, coach freelancers, and collaborate cross-functionally with diverse stakeholders
• Feel confident owning OKRs, KPIs, and SLAs—and using data to drive continuous improvement
• Ideally based in the UK or Spain
• If you live near London or Barcelona you should be happy to go to our hub offices on average twice a week
• Are happy to travel to off-sites and team events four time per year

Benefits:

We come to work each day knowing that we're contributing to a truly meaningful mission: to improve the mental health of millions of people worldwide.

On top of this, you get:

• A healthy salary and early-employee stock options in a rapidly growing startup
• Plenty of paid time off to relax and recharge your batteries, approximately 38 days of leave including your local public holidays 
• Private international medical insurance 
• Therapy or coaching via the Oliva platform — and encouragement to take advantage of it
• Flexible hours
• An autonomous, vibrant, and flexible work environment

Diversity & Inclusion

We know the tech industry has a diversity problem. Without proactively addressing this, we could easily end up hiring a lot of very similar people. So we’re enthusiastically encouraging applications from underrepresented groups in our industry. We hire with fairness and awareness—and we mean it.

Whoever you may be: regardless of age, ethnic origin, sexual orientation, gender, religion, disability, background, or identity, we’d love to hear from you. If you need any adjustments during the interview process, let us know and we’ll accommodate.

Who we are

Oliva is a tight-knit, experienced, and passionate team of engineers, designers, marketers, and operations professionals. We’ve all been through our own battles with burnout, anxiety, low self-esteem, and depression. And while we’ve all had both positive and less positive experiences with mental healthcare and professional growth, we know first-hand that the right support can make all the difference.

Our co-founders, Javier Suarez, Sançar Sahin and Huw Slater, have all experienced the emotional highs and lows of scaling successful tech startups and lived to tell the tale. Between them they have founded or led teams at TravelPerk, Typeform, Hotjar, and GetApp.

We have a hybrid working model. Depending on your location we will be flexible to how much time you spend in person with the team. If you are based in London or Barcelona our teams in our hub locations meet twice weekly. If you are based elsewhere you will be expected to travel monthly or quarterly depending on the distance. You will need to be based in the UK or Spain for all our positions. Unfortunately at the moment we are unable to sponsor working permits or visas.